NOW ACCEPTING PATIENTS
Q: Where is the office located?
A: 1251 Pin Oak Rd Suite 127 Katy Tx 77494 (located inside Hometown Pharmacy)
Q: What is the office mailing address?
A: PO BOX 1109 Katy Tx 77492
Q: How do I contact the MargaretCare billing department?
A: Please call: 832-913-8704 or e-mail us at: email@example.com
Q: Do I have to pay a membership fee?
A: No, our office offers traditional fee for service healthcare billed to insurance, as well as cash pay services.
Q: How do I pay my concierge membership fee?
A: Call 832-913-8704, to pay monthly fees with a debit or credit card or mail a money order/cashiers check made payable to ‘MargaretCare’
Fax 832-437-5946 or Efax 866-850-7784
PO Box 1109 Katy Tx 77492
Q: What are your accepted methods of payment?
A: Visa, MasterCard, Discover, American Express, or Money Order. Please do not send cash or personal check.
Q: When is the Customer Service and Billing Department open?
A: Monday – Friday; 8:00AM – 5:00PM Central
Q: Does MargaretCare handle all billing for my doctor?
A: No. We only handle billing for your personalized care membership fee and services directly provided by Margaret Care Staff. Any specialist or outside service billing questions regarding: specialty office visits, co pays, tests, etc… please contact your prescribing doctor with billing questions.
Q: Is my personalized care membership fee tax deductible?
A: Please speak to a qualified tax advisor for details as this will vary from person to person depending on various factors.
Q: When is my payment due?
A: If you pay by money order the payment is due by the date of invoice. If you pay automatically by credit or debit card, the payment will be processed on the 1st or the 16th of the month depending on when you started. You may call or email MargaretCare to verify your membership start date and billing dates.
Q: Is there a grace period for payments?
A: Yes. 10 days after your payment is due and no later.
Q: Can I use my FSA or HSA to pay for my membership fee?
A: Please check with your FSA or HSA provider as not all providers will reimburse for concierge medicine memberships.
Q: Can I pay my membership fee at my doctor’s office?
A: Yes, MargaretCare processes all of your doctor’s membership payments.
Q: If I’m being automatically billed can I receive an invoice or receipt of payment?
A: Unfortunately these cannot be automatically generated, but we can send a payment schedule or receipts upon request via email.
Q: How do I cancel my membership?
A: Memberships are issued on monthly terms. Affiliated physicians at their discretion may allow patients to cancel their membership. Please submit your cancellation request with 30 days written notice, and include your name, physician’s name, and reason for cancellation. Cancellation requests can be e-mailed to: firstname.lastname@example.org.